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Interoperating Platforms: What is Interoperation & why should I care?
May 15, 2018

Interoperating Platforms: What is Interoperation & why should I care?

If you read my “Don’t Wait, Integrate” and “Go Native AND Integrate” blog series, then welcome to the sequels.  Unlike most sequels, these won’t be just a rehash of the originals.  There is so much new ground to cover!  Platform evolution, cloud commerce and middleware, indirect access, and IoT are on the minds of many IT professionals these days.  In this initial post, I plan to reframe the integration problem in terms of interoperation. 

Categories: Microsoft Solutions, SAP Solutions

Tags: Go Native, Integration, Dynamics 365

What's New in Dynamics 365 Customer Engagement V9 -- Advanced Find "Does Not Contain Data" Operator for Related Entities
Apr 19, 2018

What's New in Dynamics 365 Customer Engagement V9 -- Advanced Find "Does Not Contain Data" Operator for Related Entities

Over the next few posts, I'm going to write about features that I think most people should know about and will want to use. Today's post is about Advanced Find and the new operator "Does Not Contain Data” for related entities.  A common requirement is to use Advanced Find to find records such as opportunities that do not have associated activities so that users can follow up with them. 

Categories: Microsoft Solutions, News + Events

Tags: Dynamics 365 for Sales

The Time is Now – From Watching to Action on Digital Transformation in Manufacturing
Mar 23, 2018

The Time is Now – From Watching to Action on Digital Transformation in Manufacturing

I’m flying back from Microsoft’s Executive Industry Summit, and I need to capture my excitement about what has happened as the power of a massive suite of cloud-based technologies converges on an industry that can now realize tremendous gains in customer engagement and service modernization through tech innovation.

Categories: Microsoft Solutions, Manufacturing Industry Insights, News + Events

Tags: Business Intelligence, Connected Field Service, Customer Engagement, Field Service, Manufacturing, Microsoft, Systems of Intelligence, Machine Learning

eLogic selected as the Manufacturing Sponsor for the Microsoft Executive Industry Summit
Mar 16, 2018

eLogic selected as the Manufacturing Sponsor for the Microsoft Executive Industry Summit

As the event Sponsor for Manufacturing, we will showcase how to drive transformation through digital enablement of products, services, & customers. Through keynote presentations, focused break-out discussions, and peer networking, attendees will see examples of organizations who are...

Categories: Microsoft Solutions, News + Events

Tags: Manufacturing, Microsoft

Aug 28, 2017

Sharpen the Saw: Sell Smarter with Self-Service BI

Fans of Stephen Covey's work, "7 Rules for High Successful People" should recognize his last rule - Sharpen the Saw. For those who have not read it, his last rule relates to the quote often incorrectly attributed to Abraham Lincoln: "A woodsman was once asked,...

Categories: Microsoft Solutions, Business Intelligence

Tags: Business Intelligence

Microsoft selects eLogic to host Manufacturing of the Future event at Microsoft Technology Centers
Nov 30, 2016

Microsoft selects eLogic to host Manufacturing of the Future event at Microsoft Technology Centers

Manufacturing of the Future, an event hosted by eLogic + Microsoft, connects Manufacturing executives with the industry leaders & technologies that are transforming the future of customer engagement and actionable intelligence for manufacturers. The event is limited to 20...

Categories: Microsoft Solutions, News + Events

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Customer Engagement, Demand Creation, Field Service, Manufacturing, Microsoft

From the Frontlines of Field Service Connect 2016
Nov 17, 2016

From the Frontlines of Field Service Connect 2016

The Voice of the Customer on Status and Plans to Capitalize on The Connected Service Economy I’m traveling back from the 2016 Field Service Connect Conference in Austin, TX.  While it’s still fresh from the frontlines, I wanted to share some summary observations and insights...

Categories: Microsoft Solutions, Manufacturing Industry Insights, News + Events, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Customer Engagement, Demand Creation, Field Service, Knowledge Deployment, Microsoft

Microsoft and eLogic Co-Sponsor and Keynote Field Service Connect 2016: Intelligent, Connected Service
Nov 16, 2016

Microsoft and eLogic Co-Sponsor and Keynote Field Service Connect 2016: Intelligent, Connected Service

Executives from Microsoft and eLogic attended the second annual Field Service Connect conference in Austin, TX on November 14-16, 2016 as key event sponsors to network with senior service executives from 75 companies on Connected Field Service.  Field Service Connect is an interactive...

Categories: Microsoft Solutions, News + Events, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Collaboration, Connected Field Service, Customer Engagement, Demand Creation, Field Service, Integration, Manufacturing, Microsoft

Transforming SERVICE in the Digital Age
Nov 10, 2016

Transforming SERVICE in the Digital Age

Catching the wave of seamless engagement and connected service in manufacturing. It’s here.  This is the time I’ve been waiting for since I was responsible for the Parts and Service business segment of a major global manufacturer.  Like all of us who have managed what...

Categories: Microsoft Solutions, Manufacturing Industry Insights, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Customer Engagement, Demand Creation, Field Service, Manufacturing, Microsoft, Systems of Intelligence

Nov 08, 2016

Finding and Implementing Connected Service (IoT) Applications in Manufacturing [customer video]

The buzz around the SERVICE organizations within our customers has been increasing steadily over the past year.  At this point it’s safe to say that at least 80% of manufacturers are beginning to have an IoT strategy.  A much smaller percentage of these have actually...

Categories: Microsoft Solutions, Manufacturing Industry Insights, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Field Service, IoT, Manufacturing, Microsoft, Systems of Intelligence

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