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The Time is Now – From Watching to Action on Digital Transformation in Manufacturing
Mar 26, 2018

The Time is Now – From Watching to Action on Digital Transformation in Manufacturing

Insights into intelligence, acceleration, and accessibility of digital superiority for manufacturers I’m flying back from Microsoft’s 2018 Executive Industry Summit (EIS), and I need to capture my excitement about what has happened – and continues to happen –...

Categories: Manufacturing Industry Insights

Tags: Business Intelligence, Connected Field Service, Customer Engagement, Field Service, Manufacturing, Microsoft, Systems of Intelligence, Machine Learning

6 Reasons Manufacturers Need Specialists to Drive their Digital Transformation [infographic]
Mar 09, 2018

6 Reasons Manufacturers Need Specialists to Drive their Digital Transformation [infographic]

Six Key Factors Missed by Generalists: You are multi-channel; Your Products are Adaptable; Service Matters MORE; Your Buyers and Sellers Need Knowledge; Collaboration is KEY; Your Systems are More Complex 

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

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Manufacturing in the Age of the Customer: eBook Series
Jan 19, 2018

Manufacturing in the Age of the Customer: eBook Series

Part I: The Age of Customer Engagement Why Knowledge-Based Technologies are Essential for Manufacturers to Thrive Mixed Mode Demand for Differentiation Best Practices Enablement View Part I    Part II: Configuration Matters Configuration in the Consumer...

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Age of the Customer, Customer Engagement, Differentiate, Manufacturing, Product Configuration

Jun 02, 2017

The Ever-Evolving Business of Insight. It’s All about Context.

Value comes in many shapes and sizes in today’s ever-evolving world of intelligence delivery solutions Insight … ‘the act or result of apprehending the inner nature of things or of seeing intuitively.’  Thank you, Merriam-Webster. Business Intelligence. Advanced...

Categories: Manufacturing Industry Insights, Business Intelligence

Tags: Business Intelligence, IoT, Systems of Intelligence

Marketing Challenges for Manufacturers in the Age of the Customer: Sales Alignment
May 18, 2017

Marketing Challenges for Manufacturers in the Age of the Customer: Sales Alignment

As the customer continues to become more and more self-reliant, your company needs to continually evolve to better serve them and their changing needs.  What I will be sharing over the coming weeks is specific to the marketing organization and pertaining to strategy and tactics for aligning...

Categories: Manufacturing Industry Insights

Tags: Age of the Customer, Collaboration

Apr 02, 2017

From one Manufacturing CxO to another...Listen to, and Learn from, other Industry Leaders.

For manufacturers in today’s complex, dynamic, and IoT-enabled technology landscape, understanding your business and the market from every angle is critical.  If you had an opportunity, what questions would you ask of those who have been in your shoes...and are now...

Categories: Manufacturing Industry Insights

Tags: Collaboration, Connected Field Service, IoT, Manufacturing

From the Frontlines of Field Service Connect 2016
Nov 17, 2016

From the Frontlines of Field Service Connect 2016

The Voice of the Customer on Status and Plans to Capitalize on The Connected Service Economy I’m traveling back from the 2016 Field Service Connect Conference in Austin, TX.  While it’s still fresh from the frontlines, I wanted to share some summary observations and insights...

Categories: Microsoft Solutions, Manufacturing Industry Insights, News + Events, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Customer Engagement, Demand Creation, Field Service, Knowledge Deployment, Microsoft

Transforming SERVICE in the Digital Age
Nov 10, 2016

Transforming SERVICE in the Digital Age

Catching the wave of seamless engagement and connected service in manufacturing. It’s here.  This is the time I’ve been waiting for since I was responsible for the Parts and Service business segment of a major global manufacturer.  Like all of us who have managed what...

Categories: Microsoft Solutions, Manufacturing Industry Insights, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Customer Engagement, Demand Creation, Field Service, Manufacturing, Microsoft, Systems of Intelligence

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