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Getting Started with IoT: Connected [Part 1]
Sep 10, 2018

Getting Started with IoT: Connected [Part 1]

This is the first in a three-part series on how to move into action with IoT. Connected.  This one word is reshaping our personal and business lives.  Industry projections consistently show that by 2020 there will be 200 billion connected “things” in the Internet of...

Categories: Manufacturing Industry Insights, Business Intelligence

Tags: Business Intelligence, IoT

The Time is Now – From Watching to Action on Digital Transformation in Manufacturing
Mar 26, 2018

The Time is Now – From Watching to Action on Digital Transformation in Manufacturing

Insights into intelligence, acceleration, and accessibility of digital superiority for manufacturers I’m flying back from Microsoft’s 2018 Executive Industry Summit (EIS), and I need to capture my excitement about what has happened – and continues to happen –...

Categories: Manufacturing Industry Insights

Tags: Business Intelligence, Connected Field Service, Customer Engagement, Field Service, Manufacturing, Microsoft, Systems of Intelligence, Machine Learning

Knowledge Based Technologies, Differentiation, & Configuration [eBook]
Apr 29, 2017

Knowledge Based Technologies, Differentiation, & Configuration [eBook]

Today, Manufacturers live in a highly demanding environment where customers want products tailored to their needs and wants, and are willing to pay a premium for it.  If an enterprise can accomplish customization with efficiency, differentiating themselves by offering more choices, more easily than their competitors, they will not only survive -- they will thrive.

Categories: eBooks + Infographics + Video

Tags: Customer Engagement, Differentiate

What 7 leading Global Manufacturing Executives are saying about their strategies for Service and IIoT [infographic]
Feb 24, 2017

What 7 leading Global Manufacturing Executives are saying about their strategies for Service and IIoT [infographic]

I recently polled global manufacturing executives on how developed their strategies are for Connected Service and IIoT…and every one of them is investing in ways to engage all customers and partners from original equipment sale through upgrade, service, maintenance, and retirement. ​ Here...

Categories: eBooks + Infographics + Video

Tags: Connected Field Service, Field Service, Manufacturing

From the Frontlines of Field Service Connect 2016
Nov 17, 2016

From the Frontlines of Field Service Connect 2016

The Voice of the Customer on Status and Plans to Capitalize on The Connected Service Economy I’m traveling back from the 2016 Field Service Connect Conference in Austin, TX.  While it’s still fresh from the frontlines, I wanted to share some summary observations and insights...

Categories: Microsoft Solutions, Manufacturing Industry Insights, News + Events, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Customer Engagement, Demand Creation, Field Service, Knowledge Deployment, Microsoft

Transforming SERVICE in the Digital Age
Nov 10, 2016

Transforming SERVICE in the Digital Age

Catching the wave of seamless engagement and connected service in manufacturing. It’s here.  This is the time I’ve been waiting for since I was responsible for the Parts and Service business segment of a major global manufacturer.  Like all of us who have managed what...

Categories: Microsoft Solutions, Manufacturing Industry Insights, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Customer Engagement, Demand Creation, Field Service, Manufacturing, Microsoft, Systems of Intelligence

eBook: Simplification of B2B Commerce
Jun 02, 2016

eBook: Simplification of B2B Commerce

Simplification...it may be hard, but winning in today's B2B2C internet economy with unnecessary complexity is becoming impossible.  We've been helping manufacturers to streamline practices since the beginning of the internet economy.  Read to see how to bring simplicity to the most complex business models...

Categories: eBooks + Infographics + Video

Tags: B2B, Manufacturing, Simplify

Apr 08, 2016

Best Practices Enablement for Manufacturers

These best practices ensure the right response to the types of types of demand I cover in my last post.  They support a range of self-service and assisted-service capabilities that enable your ‘customers’ to find, evaluate and even select, quote, order, and follow your...

Categories: Manufacturing Industry Insights

Tags: Configuration, Differentiate

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