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Manufacturing in the Age of the Customer: eBook Series
Jan 19, 2018

Manufacturing in the Age of the Customer: eBook Series

Part I: The Age of Customer Engagement Why Knowledge-Based Technologies are Essential for Manufacturers to Thrive Mixed Mode Demand for Differentiation Best Practices Enablement View Part I    Part II: Configuration Matters Configuration in the Consumer...

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Age of the Customer, Customer Engagement, Differentiate, Manufacturing, Product Configuration

Configuration Matters [eBook]
May 10, 2017

Configuration Matters [eBook]

Mastering Differentiated Products: Enable efficiency & flexibility in The Age of the Customer.

Categories: eBooks + Infographics + Video

Tags: Configuration, Differentiate, Product Configuration

Knowledge Based Technologies, Differentiation, & Configuration [eBook]
Apr 29, 2017

Knowledge Based Technologies, Differentiation, & Configuration [eBook]

Today, Manufacturers live in a highly demanding environment where customers want products tailored to their needs and wants, and are willing to pay a premium for it.  If an enterprise can accomplish customization with efficiency, differentiating themselves by offering more choices, more easily than their competitors, they will not only survive -- they will thrive.

Categories: eBooks + Infographics + Video

Tags: Customer Engagement, Differentiate

Configuration Matters
Apr 19, 2016

Configuration Matters

Mastering Differentiated Products: Enable efficiency and flexibility in The Age of the Customer Turn on the full power of configuration to hit the mark with your markets and customers every time and stand apart from your competitors with the right fit, price, and delivery.  What if...

Categories: Manufacturing Industry Insights

Tags: Age of the Customer, Configuration, Differentiate

Apr 08, 2016

Best Practices Enablement for Manufacturers

These best practices ensure the right response to the types of types of demand I cover in my last post.  They support a range of self-service and assisted-service capabilities that enable your ‘customers’ to find, evaluate and even select, quote, order, and follow your...

Categories: Manufacturing Industry Insights

Tags: Configuration, Differentiate

Mixed Mode Demand: Solutions for Differentiation
Mar 18, 2016

Mixed Mode Demand: Solutions for Differentiation

This post takes you step by step into the world of solutions for differentiation.  It links the Age of the Customer needs to a very specific set of practices, tools, and techniques that will put you at the top of your industry when it comes to differentiation.  Before going there, we...

Categories: Manufacturing Industry Insights

Tags: Age of the Customer, Configuration, Differentiate

Differentiate or Die?
Mar 15, 2016

Differentiate or Die?

Commoditization is a killer in the Age of the Customer.  Even consumer and retail manufacturing is trending toward ‘differentiation as a differentiator’; but for capital equipment and the related engineered solutions, it is now deadly to be “product driven”. In...

Categories: Manufacturing Industry Insights

Tags: Age of the Customer, Differentiate, Manufacturing

Jul 10, 2013

Knowledge Based Commercial Excellence - Configuration - a Game Changer

The idea for this topic came from a number of conversations I’ve had with thought leaders in the configuration space over the past few years. In the course of these discussions it became clear that they believed that this space could become more relevant by becoming a forum for both...

Categories: Manufacturing Industry Insights

Tags: CTO, Differentiate, DTO, ETO, MTS

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