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Industry Leading Blog for Manufacturers

Jun 02, 2017

The Ever-Evolving Business of Insight. It’s All about Context.

Value comes in many shapes and sizes in today’s ever-evolving world of intelligence delivery solutions Insight … ‘the act or result of apprehending the inner nature of things or of seeing intuitively.’  Thank you, Merriam-Webster. Business Intelligence. Advanced...

Categories: Manufacturing Industry Insights, Business Intelligence

Tags: Business Intelligence, IoT, Systems of Intelligence

Marketing Challenges for Manufacturers in the Age of the Customer: Sales Alignment
May 18, 2017

Marketing Challenges for Manufacturers in the Age of the Customer: Sales Alignment

As the customer continues to become more and more self-reliant, your company needs to continually evolve to better serve them and their changing needs.  What I will be sharing over the coming weeks is specific to the marketing organization and pertaining to strategy and tactics for aligning...

Categories: Manufacturing Industry Insights

Tags: Age of the Customer, Collaboration

Apr 02, 2017

From one Manufacturing CxO to another...Listen to, and Learn from, other Industry Leaders.

For manufacturers in today’s complex, dynamic, and IoT-enabled technology landscape, understanding your business and the market from every angle is critical.  If you had an opportunity, what questions would you ask of those who have been in your shoes...and are now...

Categories: Manufacturing Industry Insights

Tags: Collaboration, Connected Field Service, IoT, Manufacturing

Transforming SERVICE in the Digital Age
Nov 10, 2016

Transforming SERVICE in the Digital Age

Catching the wave of seamless engagement and connected service in manufacturing. It’s here.  This is the time I’ve been waiting for since I was responsible for the Parts and Service business segment of a major global manufacturer.  Like all of us who have managed what...

Categories: Microsoft Solutions, Manufacturing Industry Insights, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Customer Engagement, Demand Creation, Field Service, Manufacturing, Microsoft, Systems of Intelligence

Nov 08, 2016

Finding and Implementing Connected Service (IoT) Applications in Manufacturing [customer video]

The buzz around the SERVICE organizations within our customers has been increasing steadily over the past year.  At this point it’s safe to say that at least 80% of manufacturers are beginning to have an IoT strategy.  A much smaller percentage of these have actually...

Categories: Microsoft Solutions, Manufacturing Industry Insights, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Field Service, IoT, Manufacturing, Microsoft, Systems of Intelligence

SAPPHIRE 2016 Reflection: Digital Transformation
May 30, 2016

SAPPHIRE 2016 Reflection: Digital Transformation

“Digital Transformation” was the primary theme of the 2016 SAPPHIRE NOW + ASUG Annual Conference, with SAP reinforcing the slogan “Run Live, Run Simple.”  After attending the conference a few weeks ago, I would like to share my insights from the event.  While...

Categories: SAP Solutions, Manufacturing Industry Insights, News + Events

Tags: SAP

Configuration Matters
Apr 19, 2016

Configuration Matters

Mastering Differentiated Products: Enable efficiency and flexibility in The Age of the Customer Turn on the full power of configuration to hit the mark with your markets and customers every time and stand apart from your competitors with the right fit, price, and delivery.  What if...

Categories: Manufacturing Industry Insights

Tags: Age of the Customer, Configuration, Differentiate

Mixed Mode Demand: Solutions for Differentiation
Mar 18, 2016

Mixed Mode Demand: Solutions for Differentiation

This post takes you step by step into the world of solutions for differentiation.  It links the Age of the Customer needs to a very specific set of practices, tools, and techniques that will put you at the top of your industry when it comes to differentiation.  Before going there, we...

Categories: Manufacturing Industry Insights

Tags: Age of the Customer, Configuration, Differentiate

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