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Digital Transformation with Microsoft Dynamics 365: First Look
Nov 02, 2016

Digital Transformation with Microsoft Dynamics 365: First Look

It's here!  Microsoft Dynamics 365 is here to help you evolve your business on your terms.  There is so much buzz about how Dynamics 365 Business Apps can help you drive productivity, collaboration, and intelligent insights in your business....watch this 2 minute video that...

Categories: Microsoft Solutions, Manufacturing Industry Insights, News + Events, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Collaboration, Connected Field Service, Customer Engagement, Field Service, Integration, Knowledge Deployment, Manufacturing, Microsoft, Systems of Intelligence

Top Challenges Facing Manufacturers in the Age of the Customer: MBTmag.com Interviews eLogic
Jun 01, 2016

Top Challenges Facing Manufacturers in the Age of the Customer: MBTmag.com Interviews eLogic

[This interview was recently featured on MBT.com.  See the full article here.] MBT: How has customer engagement in manufacturing changed over the past 5 years? Mike Shields: Shifts in B2C practices over the past decade have spurred big changes, as customer engagement becomes a...

Categories: Manufacturing Industry Insights, News + Events

Tags: Age of the Customer, Collaboration, Customer Engagement, Integration, Knowledge Deployment, Manufacturing, Social Listening

Multi-Channel Customer Engagement in a Cloud First, Mobile First, Social World
Apr 26, 2016

Multi-Channel Customer Engagement in a Cloud First, Mobile First, Social World

Your buyers are more educated, experience-centric, global, online, and proactive than ever...it is the Age of the Customer, after all.  And as a manufacturer, selling to your buyers isn’t always easy or clear-cut.  You have Partners, Channels, & Account Relationships to...

Categories: Microsoft Solutions

Tags: Age of the Customer, Customer Engagement, Social Media

Making It in the Age of the Customer – For Manufacturers Only [infographic]
Feb 27, 2016

Making It in the Age of the Customer – For Manufacturers Only [infographic]

How you can transform your manufacturing business in five accessible ways. Here is some clarification for you as a business leader in manufacturing - This series takes the generalities of ‘the need to be customer-centric’ and ‘the age of the customer’ and puts them...

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Business Intelligence, Collaboration, CPQ, Customer Engagement, Integration, Knowledge Deployment, Manufacturing

AHR Expo Recap
Feb 09, 2016

AHR Expo Recap

Fresh off the floor of the AHR EXPO in Orlando, the world’s largest Heating Ventilation Air Conditioning and Refrigeration (HVACR) marketplace, I am optimistic about many manufacturers’ recognition of their need to be more productive, more connected and engaged with customers...

Categories: Manufacturing Industry Insights

Tags: Age of the Customer, Customer Engagement

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