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AHR Expo Recap
Feb 09, 2016

AHR Expo Recap

Fresh off the floor of the AHR EXPO in Orlando, the world’s largest Heating Ventilation Air Conditioning and Refrigeration (HVACR) marketplace, I am optimistic about many manufacturers’ recognition of their need to be more productive, more connected and engaged with customers...

Categories: Manufacturing Industry Insights

Tags: Age of the Customer, Customer Engagement

Aug 25, 2014

If Everybody Simplifies, How Come it’s Still So Complex?

The Reality Behind Most of the New ‘Simplifications’ for Commerce. Our CTO, Lawrence Matusek, is a true master of simplification.  Check out his following within the SAP community of complex manufacturing and you’ll see why.  Anyhow, a few weeks ago he did a post...

Categories: Microsoft Solutions, SAP Solutions, Manufacturing Industry Insights

Tags:

Aug 06, 2014

The Value of Clear Targets for Simplification of B2B Commerce

Part 5 of the 5 part series on Simplification of B2B Commerce. Claude Harmon raised his sons to become great golf professionals.  I had the good fortune to take lessons from one of them, Craig Harmon, at Oak Hill CC in Rochester.  Now, to be clear… I am not an Oak Hill member...

Categories: Manufacturing Industry Insights

Tags: B2B, Simplify

Jul 04, 2014

To Truly Simplify, Get to Know Complexity!

Remove the UNNECESSARY and simplify the NECESSARY Part 1 of the 5 part series on Simplification of B2B Commerce My years as a rock-climber and mountaineer taught me a lot about how to simplify...every unnecessary ounce and gadget presented a downside or risk; BUT leaving out an essential...

Categories: Manufacturing Industry Insights

Tags: B2B, Simplify

GO NATIVE! Mind the Gap!
Jun 10, 2014

GO NATIVE! Mind the Gap!

Mind the Gap!  Part 3 of the 3 part series on Going Native. This is the third of my three part blog series on leveraging native functionality in packaged business systems.  The theme of this blog is how to leverage native functionality to the greatest extent possible, and then how...

Categories: SAP Solutions, Manufacturing Industry Insights

Tags: Go Native, SAP

Driving the Future of B2B Commerce – CRM Platforms Change the Game
Jun 04, 2014

Driving the Future of B2B Commerce – CRM Platforms Change the Game

It’s true.  The early days of CRM as Sales Force Automation tools are long gone.  In their place have emerged full-function “Demand Creation Platforms” that completely change the game of Marketing and Selling as we once knew it.  Demand Creation is showing up...

Categories: Microsoft Solutions, Manufacturing Industry Insights

Tags: B2B, Microsoft

Mar 07, 2014

Ask The Right Questions for Configuration Success!

“There are no right answers to wrong questions.” ~Ursula K. LeGuin A common challenge when creating a new product configurator is to decide the right set of user questions. Configurators are designed to support the users driving the sales process, but the knowledge of the product...

Categories: SAP Solutions, Manufacturing Industry Insights

Tags: Configuration, Variant Configuration

Feb 24, 2014

GO NATIVE! Avoid the Legacy Trap

Part 1 of the 3 part series on Going Native. I have been implementing packaged business systems (ERP, CRM, PLM, etc.) for nearly twenty years.  Over that time, I have seen some companies with very successful implementations while many others have struggled mightily.  What causes...

Categories: SAP Solutions, Manufacturing Industry Insights

Tags: Go Native, SAP

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