Accelerate Customer Retention and Loyalty through Service [Video]

In this next video in our series, join Mike Shields and David Kohar as they discuss Service Lifecycle Considerations applied to the Mixed Mode Demand Model.  You’ll learn what service experiences your customers expect along your product & process complexity spectrum. 

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Mixed Mode Demand Model, Service Lifecycle Considerations, Customer Retention

3 Types of Demand that Shape Customer Engagement & Production Best Practices [Video]

An Introduction to eLogic’s Mixed Mode Demand Model Our goal is to help you get the right products to the right people, through the right channels, with maximized ROI.   We often begin customer engagements with...

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Customer Engagement, Mixed Mode Demand Model

How to Resolve Two Common Issues After Upgrading to Microsoft Dynamics 365 V9

Over the last several months, we have been helping our customers upgrade their Microsoft Dynamics 365 environments to V9.  As expected, we often need to revise custom code in JScript or plugins,  but the upgrades have gone smoothly & our customers are enjoying the benefits of...

Categories: Microsoft Solutions

Tags: Dynamics 365 for Sales, Microsoft, Tech Tips + Tricks

Picking Up Good Vibrations…and Bad Ones, too. What Vibration Tells Us about Predictive Maintenance.

The ability to extract value from data has become a game-changer for companies seeking competitive advantages. As we know, when using any product, there are typically key indicators of its performance. Some of these are easily identifiable while others are more obscure. I’d like to talk about an example of a detectable issue related to vibration. 

Categories: Manufacturing Industry Insights

Tags: Manufacturing, Microsoft, Azure, Power BI, Analytics, Data Science

What Leading Global Manufacturing Executives are Saying about their Strategies for Service and IoT

How do your Service and IoT strategies stack up against industry-leading manufacturing execs?   More and more we’re taking part in conversations with manufacturers about their desire to connect products and service. ...

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Connected Field Service, Field Service, IoT, Manufacturing, IIoT

Top 5 reasons to use SAP Product Configuration APIs

The latest APIs from SAP are powerful and can take your B2B and B2C eCommerce applications to new levels. Interactive configuration and pricing can transform your online customer experience into an intuitive, interactive and accurate sale with an ease of...

Categories: SAP Solutions

Tags: B2B, SAP, SAP Solutions, Variant Configuration, API

Dynamics 365 Appointments: How to Save as Draft & Only Sync When Ready

Syncing your appointments in Dynamics 365 is a great feature that keeps everyone's calendars up-to-date. But what if you do not want to sync all appointments, or maybe you want some time to refine or draft an appointment prior to synchronizing it; and by doing so, send an email to the...

Categories: Microsoft Solutions

Tags: Dynamics 365 for Sales, Microsoft, CRM, Tech Tip

Moving Customers Up the Curve to Drive Sales Results

Drive Sales Results with Dynamics 365 Part 2: Sales Results Workstream In my last post, we reviewed the Sales Adoption Maturity Lifecycle and how customers typically evolve from Adoption to Transformation – getting a cultural buy-in to a new system on top of improved sales...

Categories: Microsoft Solutions, eBooks + Infographics + Video

Tags: Microsoft, Adoption, Sales Adoption, Sales Results, CRM, Field Sales