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AHR Expo Recap
Feb 09, 2016

AHR Expo Recap

Fresh off the floor of the AHR EXPO in Orlando, the world’s largest Heating Ventilation Air Conditioning and Refrigeration (HVACR) marketplace, I am optimistic about many manufacturers’ recognition of their need to be more productive, more connected and engaged with customers...

Categories: Manufacturing Industry Insights

Tags: Age of the Customer, Customer Engagement

May 20, 2015

The Challenges of Changing Demographics in Manufacturing – and the Role of Technology to Power the Next Generation [infographic]

Here’s a link to a great blog post by Steve Hanna, CIO of Kennametal. He presents an insightful role for technology to help bridge the widening gaps in workforce demographics within Manufacturing. This topic is very much ‘top of mind’ for leaders in manufacturing...

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: B2B, CRM for Manufacturers, Microsoft

The Voice of the Customer on the Industrial Internet of Things (IIoT) and CRM
May 04, 2015

The Voice of the Customer on the Industrial Internet of Things (IIoT) and CRM

From the frontlines of Smart Manufacturing Summit with 100 CEOs I just came back from the Smart Manufacturing Summit, sponsored by the Chief Executive Network, in Indianapolis. This two-day annual conference was attended by the business executive leaders from 100 mid-sized manufacturers....

Categories: Microsoft Solutions, Manufacturing Industry Insights

Tags: CRM for Manufacturers, Dynamics 365 for Sales, Manufacturing, Microsoft

Feb 02, 2015

CRM in Manufacturing – From the Frontlines of AHR Expo 2015

It’s still the early days and most companies have not realized the true potential of CRM for Manufacturers. A couple of co-workers and I just came back from the AHR Show in Chicago with some fresh realizations. The Headline? Despite growing market penetration, the true value of...

Categories: Microsoft Solutions, Manufacturing Industry Insights

Tags: CRM for Manufacturers, Manufacturing, Simplify

Aug 25, 2014

If Everybody Simplifies, How Come it’s Still So Complex?

The Reality Behind Most of the New ‘Simplifications’ for Commerce. Our CTO, Lawrence Matusek, is a true master of simplification.  Check out his following within the SAP community of complex manufacturing and you’ll see why.  Anyhow, a few weeks ago he did a post...

Categories: Microsoft Solutions, SAP Solutions, Manufacturing Industry Insights

Tags:

Aug 06, 2014

The Value of Clear Targets for Simplification of B2B Commerce

Part 5 of the 5 part series on Simplification of B2B Commerce. Claude Harmon raised his sons to become great golf professionals.  I had the good fortune to take lessons from one of them, Craig Harmon, at Oak Hill CC in Rochester.  Now, to be clear… I am not an Oak Hill member...

Categories: Manufacturing Industry Insights

Tags: B2B, Simplify

Jul 23, 2014

Got B2B Complexity? Try LEAN & Simple.

"You may hate gravity, but gravity doesn't care."  Clayton Christensen   Part 4 of the 5 part series on Simplification of B2B Commerce So, back to rock-climbing… sometimes during a climb that was turning out to be particularly hard/tricky one of us would...

Categories: Manufacturing Industry Insights

Tags: B2B, Simplify

Jul 11, 2014

The 3 Pillars of B2B Commerce Simplification

Keeping them in balance is the key to winning   Part 3 of the 5 part series on Simplification of B2B Commerce That’s Chrissie Wellington… the best female triathlete ever… four time Kona world champion…winner of EVERY Ironman event she has...

Categories: Manufacturing Industry Insights

Tags: B2B, Simplify

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