Through many years working in and with the service industry, we see numerous persistent challenges we’re addressing with equipment360™. Service providers are struggling with aging software or paper systems that don’t provide insights to leadership through analytics. Some companies have outdated or non-existent performance goals because they lack a method of collecting and tracking data or don’t know which data they should be tracking. Techs are inefficiently dispatched, or scheduling systems don’t fully leverage their abilities. Techs lack visibility to customer and equipment identity and history, often unaware of prior interactions.