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Customer Service

Cover every customer interaction with knowledge-based, integrated and flexible tools.

Never miss the chance to satisfy a customer. Customer Service leverages feedback from multiple sources to provide a comprehensive view into all account activities – cases, complaints, warranty, questions, purchase history, service logs – so you have what you need to resolve any customer issue...no matter how big the problem or product.

Equip your teams with a knowledge base of diagnostics and advisory services to facilitate customer issue resolution quickly & accurately. Empower customer service, sales, and operations teams to fully engage customers using a full suite of knowledge-based, integrated, automated, and flexible tools to cover every customer interaction from simple inquiries to complex problem resolution. 

 

How it helps:

  • Eliminate historical gaps between customer care and customer service operations
  • Track & escalate issues using automated workflows
  • Facilitate customer issue resolution with confidence quickly, correctly
  • Save wasted communication cycles with views into all customer account activity 

What’s included:

  • Sales Excellence Starter Kit
  • Microsoft Dynamics 365 for Sales
  • Microsoft Dynamics 365 for Customer Service
  • Unified Service Desk
  • CTI integration
  • ERP integration
  • Views, dashboards and reports

CONTACT US

(585) 506-4600  |  (844) 506-4600