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We Bring Manufacturers into Digital Transformation

Leveraging the Microsoft and SAP technology platforms, eLogic provides high value, industry-specific solutions & services including: Customer Engagement, Field Service, Customer Service, IoT & Predictive Analytics, Business Intelligence, Strategy & Roadmap, Enterprise Integration, Portal, CPQ.

Service
Analytics
Strategy
Integration
Customer Care
equipment360™
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Service is not an aftermarket...it is the market

Are you as connected to your customers, field agents, and equipment as you should be? 

It's time to take control of your service centers.  Link repairs into customer care & preventative/predictive maintenance services to out-shine your competitors.  Automate Tech Support + Field Support to optimize your workforce.  Extend the customer lifecycle to reach a new standard for your business.
  • Asset Management
  • Work Order Management
  • Scheduling & Dispatching
  • Technician Mobility
SEE OUR SERVICE SOLUTIONS

Analytics & Actionable Insights

How quickly can you get an accurate view into Sales, Service, and User Adoption?

It’s amazing but true -- Most companies tell us that they have more data than they can handle, but still can’t use it to drive quick, accurate actions to improve results.  We have a full-range of templates, dashboards, and views to get you started to reach your highest performance.  Business Analytics + Business Intelligence for the entire organization with our industry dashboards and toolkits:  

  • Sales Excellence 
  • Service Excellence 
  • Predictive Analytics for Sales & Service
  • Adoption + Impact
LEARN MORE ABOUT ANALYTICS

Digital Transformation Strategy & Roadmapping

Are you overwhelmed with making heads or tails of "digital technology" and "digital transformation"? 

Our proprietary Strategy & Roadmap Playbook™ puts our manufacturing customers on the right path to competitive advantage – quickly and efficiently.   Trusted by more than 125 manufacturers to lead their Digital Transformation, only eLogic offers these industry-specific benchmarks, fact-based prioritization of opportunities, and a value-based ROI Roadmap to Results. We bring you the industry depth, objectivity, and proven approach that you need:

  • Identify Business Drivers 
  • Industry Benchmarking 
  • Needs Analysis & Economic Value Analysis 
  • Synthesized Roadmap & Action Plan
SHOW ME THE PLAN

Integration

Do you leverage your core platforms and connect applications to empower your enterprise, economically and efficiently? 

With all of the technologies coming at you these days, does it feel like it’s impossible to keep them harmonized?  It’s not.  With the right expertise to leverage your core enterprise platforms and master data, we simplify and connect the key enabling technologies that you need.  Our Microsoft and SAP Centers of Excellence bring ‘pre-built’ connections for your most common needs.

  • SAP to Microsoft Dynamics 365 
  • Interactive & Transactional Integration
  • Data Synchronization
  • Bulk Data Replication
GET STARTED WITH SEAMLESS INTEGRATION

Customer Engagement

Are you losing customers to your competitors by not providing intelligent, 360° Sales, Service, & Marketing? 

In the Age of the Customer, you need to take a holistic look at how engage with your customers throughout the lifecycle. With a 360° view into all customer interactions, eLogic can help get you in front of your market and not running to catch up.

  • Case Management; Technical & Sales Support
  • Knowledge Base; Self-Service 
  • Partner Engagement; Portal Administration
  • Product Search – Sizing – Selection, Quoting, Ordering
SEE CUSTOMER CARE SOLUTIONS

equipment 360°™

Do you know what is going on with your equipment at all times?

Get real-time 360° views into equipment performance, utilization, & maintenance activities to support advanced service operations and predictive analytics with equipment360™, the Manufacturing Industry’s most complete response to Digital Transformation challenges of connected product & services. 

  • Real-Time Performance Monitoring
  • Maintenance Planning
  • Quality Management
  • Predictive & Remote Service 
  • Site Management 
  • Automated Opportunity Identification 
  • Equipment Usage Optimization
SHOW ME EQUIPMENT360°™

- Office Locations -

(585) 506-4600  |  (844) 506-4600