Service is not an aftermarket; it is THE market.
Manufacturers have historically competed on product innovation + operational excellence to establish their leadership position in the market, through tight margins + lean operations. Today, you must differentiate with SERVICE by managing the entire equipment lifecycle. Your customers expect more, and delivering an excellent, end-to-end customer experience is more important than ever.
In this webinar, you will learn how to:
- Reduce your downtime with predictive maintenance; predict equipment failures before they happen, and systematically prevent them
- Detect, troubleshoot, and resolve issues remotely before they surface for your customers with Remote Monitoring
- Increase customer satisfaction + retention with intelligent customer engagement; connect where + how they want
- Make proactive service and maintenance decisions about your equipment with predictive intelligence
- Leverage Connected Field Service and IoT to help realize your Digital Transformation
See how Microsoft’s Azure IoT Suite (Machine Learning & Analytics) connects with Dynamics 365 to enable you to extend & own your service lifecycle.
Jesse Alleyne -- Industry Solutions Exec, Manufacturing | Microsoft
Julie Marletta -- Service Lead, Solution Delivery Manager | eLogic
Justin Pittman -- Director, Digital Commerce | eLogic