Customer Care
Field Service
IoT & Predictive Analytics
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Integrated Service Solutions for Manufacturers



Customer Care

Dynamics 365 Sales, Marketing, & Customer Service

Bring your organization’s full capabilities together for total customer service and support, with a 360 degree view into all of your customer interactions.  Empower supported self-service backed up by the most automated solutions in the industry.

  • Customer Service
  • Case Management
  • Technical Support
  • Sales Support
  • Develop Knowledge Base

Field Service

Dynamics 365 Field Service

Link your repair and upgrade capabilities directly into Customer Care and Preventive/Predictive Maintenance Services.  Automate and empower your Tech Support and Field Support Teams to respond proactively and quickly to every customer need.

  • Work Orders
  • Dispatch & Scheduling, Schedule Board
  • Agreements / Renewals
  • RMAs
  • Equipment Repair; Product Support

IoT & Predictive Analytics

Azure, IoT Suite, Azure Machine Learning, Business Intelligence, Analytics

Join the new generation of smart responses to smart devices!  A complete platform for 360 degree views into equipment sensors, smart analytics and proactive triggers for Field Service, Sales, Marketing and Customer Care.

equipment360°™ is eLogic's solution that enables 360° views into equipment performance, utilization, and maintenance activities to support advanced Service Operations + Predictive Analytics.  equipment360°™ provides critical Manufacturing service capabilities by extending leading-edge Microsoft technologies.

  • Microsoft Dynamics 365
  • Azure IoT Suite
  • Azure Machine Learning
  • Power BI

Are you fully engaged with your customers & equipment?

What part of CE360° are you missing?  Full Customer Care, Service/Aftermarket, and Predictive Analytics are critical best practices for you to win in your market and stop losing customers to the competition. 

Service for MFG Webinar On-Demand

See how Microsoft’s Azure Machine Learning & Analytics connects with Dynamics 365 to enable you to extend & own your service lifecycle.

- Office Locations -

(585) 506-4600  |  (844) 506-4600