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Service for Manufacturers

Bringing you Predictive Intelligence through Customer Care, Field Service, and IoT & Analytics so you can be fully Engaged with your Customers.

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equipment 360™ is eLogic's technology solution & related services for 360 degree views into equipment sensors, smart analytics, & proactive triggers for Service.

equipment 360™ is an equipment lifecycle management solution that enables sensor technologies, analyzes event triggers, intervenes with a smart response, and learns through machine listening to surface predictive intelligence.

With predictive intelligence from equipment 360™, manufacturers can make proactive service & maintenance decisions regarding the state of their equipment wherever the customer’s plant, factory, or warehouse is located.

WEBINAR On-Demand: Defining the Impact of Connected Filed Service & IoT for Manufacturers to Help Realize your Digital Transformation. 

Fill out the form below to see first hand how you can maximize your service potential by starting now, with a new generation of solutions that are both available and affordable. 

Customer Care

Dynamics 365 Sales, Marketing, & Customer Service

Bring your organization’s full capabilities together for total customer service and support, with a 360 degree view into all of your customer interactions.  Empower supported self-service backed up by the most automated solutions in the industry.

  • Customer Service
  • Case Management
  • Technical Support
  • Sales Support
  • Develop Knowledge Base

Field Service

Dynamics 365 Field Service

Link your repair and upgrade capabilities directly into Customer Care and Preventive/Predictive Maintenance Services.  Automate and empower your Tech Support and Field Support Teams to respond proactively and quickly to every customer need.

  • Work Orders
  • Dispatch & Scheduling, Schedule Board
  • Agreements / Renewals
  • RMAs
  • Equipment Repair; Product Support

IoT & Predictive Analytics

Azure, IoT Suite, Azure Machine Learning, Business Intelligence, Analytics

Join the new generation of smart responses to smart devices!  A complete platform for 360 degree views into equipment sensors, smart analytics and proactive triggers for Field Service, Sales, Marketing and Customer Care.

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  • Equipment Lifecycle Management
  • Microsoft Azure
  • Machine Learning
  • Predictive Intelligence

- Office Locations -

(585) 506-4600  |  (844) 506-4600