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Service for Manufacturers

Bringing you Predictive Intelligence through Customer Care, Field Service, and IoT & Analytics so you can be fully Engaged with your Customers.

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Customer Care

Dynamics 365 Sales, Marketing, & Customer Service

Bring your organization’s full capabilities together for total customer service and support, with a 360 degree view into all of your customer interactions.  Empower supported self-service backed up by the most automated solutions in the industry.

  • Customer Service
  • Case Management
  • Technical Support
  • Sales Support
  • Develop Knowledge Base

Field Service

Dynamics 365 Field Service

Link your repair and upgrade capabilities directly into Customer Care and Preventive/Predictive Maintenance Services.  Automate and empower your Tech Support and Field Support Teams to respond proactively and quickly to every customer need.

  • Work Orders
  • Dispatch & Scheduling, Schedule Board
  • Agreements / Renewals
  • RMAs
  • Equipment Repair; Product Support
Webinar On-Demand!
Click here to see how Microsoft’s Azure IoT Suite (Machine Learning & Analytics) connects with Dynamics 365 to enable you to extend & own your service lifecycle.

IoT & Predictive Analytics

Azure, IoT Suite, Azure Machine Learning, Business Intelligence, Analytics

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Join the new generation of smart responses to smart devices!  A complete platform for 360 degree views into equipment sensors, smart analytics and proactive triggers for Field Service, Sales, Marketing and Customer Care.

equipment360°™ is eLogic's solution that enables 360° views into equipment performance, utilization, and maintenance activities to support advanced Service Operations + Predictive Analytics.  equipment360°™ provides critical Manufacturing service capabilities by extending leading-edge Microsoft technologies:

                        • Microsoft Dynamics 365
                        • Azure IoT Suite
                        • Azure Machine Learning
                        • Power BI

- Office Locations -

(585) 506-4600  |  (844) 506-4600