It’s here. This is the time I’ve been waiting for since I was responsible for the Parts and Service business segment of a major global manufacturer. Like all of us who have managed what was once referred to as “The Aftermarket”, I found it sort of maddening that we devoted so little investment and attention to becoming excellent at keeping our customers’ expensive equipment serviceable and under our care as the original equipment manufacturer.
Sandvik Coromant Delivers Remarkable Field Service
Watch this 2 minute video that Satya Nadella kicks off, to see how Microsoft is helping you engage your customers, empower your employees, optimize operations, & transform your products.
If you can’t know whether or not key pieces of your CRM system are actually being used as expected, then how do you plan to reap the full benefits of your investment? Experience has shown us that one of the primary predictors of success in implementing a CRM system is USER ADOPTION.
eLogic named The 2016 Worldwide Microsoft Dynamics Partner of the Year for the U.S. for their excellence in enabling manufacturers to perform + engage better with their customers, dedication to delivering business solutions on the latest technologies, staggeringly impressive customer satisfaction ratings, and sustained 60% multi-year over year growth. [Press Release]