Ryan Telesca Posts

April 2nd, 2015
Ryan Telesca
Manager, Microsoft Delivery Services
Microsoft Dynamics CRM – Spring Release “Carina” is Just Around the Corner! 5 Things You Need to Know Now to be Ready.

With lots of exciting news coming out of Convergence a few weeks ago, it was easy to miss what was surely some of the biggest (if expected) news to slip out – Spring Release codename “Carina”, or as Microsoft calls it, CRM Online 2015 Update 1 (catchy!) is being readied f...

Categories: Microsoft Solutions
January 20th, 2015
Ryan Telesca
Manager, Microsoft Delivery Services
Microsoft Dynamics CRM 2015 - What Should We Expect this year?

With the “ink” barely dry on the release of CRM 2015 in the fourth quarter of 2014, and with many CRM Online customers still waiting for their scheduled update sometime in Q1, it might seem like it’s too early to start looking forward to some of the changes coming in cale...

Categories: Microsoft Solutions
November 11th, 2014
Ryan Telesca
Manager, Microsoft Delivery Services
Microsoft Dynamics CRM 2015 is coming….Are you ready? Here are 5 things you should know now!

While Microsoft is preparing Dynamics CRM 2015 for release next month, users are wondering what Microsoft will do for an encore after CRM 2013 brought a completely new user interface to bring the application in line with Microsoft’s Metro UI corporate design language. Wel...

Categories: News + Events, Microsoft Solutions
October 2nd, 2014
Ryan Telesca
Manager, Microsoft Delivery Services
Where Does Social Fit in the Workplace?

With 1.32 billion active monthly users, Facebook has become a bit ubiquitous in our daily routine. Twitter, similarly, has 271 million active monthly users and sees over 500 million tweets sent per day through its servers. So if social networking and media has become suc...

Categories: Microsoft Solutions
August 21st, 2014
Ryan Telesca
Manager, Microsoft Delivery Services
How to Recover the Mandatory Field Asterisk * in Dynamics CRM 2013

Some of our customers noticed that with the Fall release of Microsoft Dynamics CRM 2013, some of their users were not seeing the required field asterisk next to mandatory fields within CRM. This, along with a few other UI inconsistencies, seemed to affect random users, an...

Categories: Microsoft Solutions
August 11th, 2014
Ryan Telesca
Manager, Microsoft Delivery Services
What are the CRM Differentiators of the Future?

With the recent surprising announcement of a platform partnership, Microsoft and Salesforce.com have set the CRM world on its ear, putting perhaps the two fiercest CRM competitors in league with each other. Cries from both camps could be heard across the blogosphere – “bu...

Categories: Microsoft Solutions
July 3rd, 2014
Ryan Telesca
Manager, Microsoft Delivery Services
Dynamics CRM Tech Tip – Show Component Dependencies

System Administrators and System Customizers responsible for managing components (views, entities, fields, dashboards, etc.) in Microsoft Dynamics CRM are probably all too familiar with this scenario; a component becomes obsolete, is supplanted by a new item or is simply ...

Categories: Microsoft Solutions
June 26th, 2014
Ryan Telesca
Manager, Microsoft Delivery Services
Dynamics CRM Tech Tip – Suppressing CRM Application Error Messages

“Microsoft Dynamics CRM has encountered an error.” Most Microsoft Dynamics CRM administrators are painfully familiar with this error text. It’s basically a catch-all that appears to users when the web application encounters any sort of issue, and asks them for permission...

Categories: Microsoft Solutions
June 19th, 2014
Ryan Telesca
Manager, Microsoft Delivery Services
Microsoft Dynamics CRM Spring Wave – Five Things You Should Know

Spring Wave (SP1) for Dynamics CRM has been out for a couple weeks now, and brings with it a breadth of improvements and fixes for CRM 2013 dynamics customers, both online and on premise. While you can read about the entirety of what’s included, as well as download the re...

Categories: Microsoft Solutions
June 12th, 2014
Ryan Telesca
Manager, Microsoft Delivery Services
Microsoft Dynamics Marketing Has Been Released! Here’s What You Need to Know.

Earlier this week Microsoft released their long-awaited marketing solution to an eager community of users that are quickly figuring out the best way to integrate this new functionality into their existing Dynamics landscape. While there is huge potential in the new...

Categories: News + Events, Microsoft Solutions
March 24th, 2014
Ryan Telesca
Manager, Microsoft Delivery Services
Dynamics CRM Tech Tip - Modifying Quick Find Search Properties

While Microsoft Dynamics CRM features a powerful Advanced Find tool, we often find our customers using the simpler, easier to get to “Quick Find” bar located at the top right of record views. This search function provides quick access to records and is ...

Categories: Microsoft Solutions
February 27th, 2014
Ryan Telesca
Manager, Microsoft Delivery Services
Dynamics CRM Tech Tip: Adding Tool Tips in CRM 2013

One of the most requested features when implementing previous versions of Microsoft Dynamics CRM has always been the inclusion of “tool tips” – those helpful hints that appear when you hover over fields to instruct the user how to fill them out. Up until now, this has un...

Categories: Microsoft Solutions
January 13th, 2014
Ryan Telesca
Manager, Microsoft Delivery Services
Dynamics CRM Tech Tip – Re-enabling a Service / Administrator Account via SQL Command

Dynamics CRM’s batch user edit functionality is a great time saver, and includes the option to enable and disable users in big chunks. However, this can be dangerous if you’re not paying close attention to what you’re doing! If you’ve ever made ...

Categories: Microsoft Solutions
December 19th, 2013
Ryan Telesca
Manager, Microsoft Delivery Services
The Top Five Mistakes that can kill any CRM Project

Implementing CRM in your business isn’t as simple as buying a piece of software off the shelf - CRM implementations are complex projects, full of pitfalls that the uninitiated may not have planned (or budgeted!) for. Customer Relationship Management (CRM) sof...

Categories: Microsoft Solutions, Manufacturing Industry Insights