eLogic + Microsoft are hosting a Manufacturing of the Future event to connect Manufacturing executives with the industry leaders & technologies that are transforming the future of customer engagement and actionable intelligence for manufacturers. It is an experiential event with the next-gen technologies driving competitive advantage in Manufacturing. eLogic will show three manufacturing-specific vignettes on BI/Analytics, Intelligent Selling, and Service (Customer, Field, Connected/IoT), and facilitate hands-on sessions with HoloLens, Cortana Analytics, and Azure.
The Voice of the Customer on Status and Plans to Capitalize on The Connected Service Economy. Most manufacturing companies can benefit from a fresh look at how advanced, available, and affordable the new Microsoft Dynamics 365 and Azure IoT offerings have become. It is a lot easier than many companies realize to get started with proof-points and pilots to help build momentum for a change and prove the economics.
Executives from Microsoft and eLogic attended the second annual Field Service Connect conference in Austin, TX on November 14-16, 2016 as key event sponsors to network with senior service executives from 75 companies on Connected Field Service. Field Service Connect is an interactive forward-thinking forum dedicated to topics surrounding the IoT, data analytics, future states of field service, market trends, and the talent crunch.
It’s here. This is the time I’ve been waiting for since I was responsible for the Parts and Service business segment of a major global manufacturer. Like all of us who have managed what was once referred to as “The Aftermarket”, I found it sort of maddening that we devoted so little investment and attention to becoming excellent at keeping our customers’ expensive equipment serviceable and under our care as the original equipment manufacturer.
Sandvik Coromant Delivers Remarkable Field Service
Watch this 2 minute video that Satya Nadella kicks off, to see how Microsoft is helping you engage your customers, empower your employees, optimize operations, & transform your products.
MBT: How has customer engagement in manufacturing changed over the past five years? Mike Shields: Like B2C, B2B manufacturers see their product-centric ‘go-to-market’ being replaced by a far richer customer engagement model...
Your buyers are more educated, experience-centric, global, online, and proactive than ever...it is the Age of the Customer, after all. And as a manufacturer, selling to your buyers isn’t always easy or clear-cut. You have Partners, Channels, & Account Relationships ...
This post takes you step by step into the world of solutions for differentiation. It links the Age of the Customer needs to a very specific set of practices, tools, and techniques that will put you at the top of your industry when it comes to differentiation.
Fresh off the floor of the AHR EXPO in Orlando, the world’s largest Heating Ventilation Air Conditioning and Refrigeration (HVACR) marketplace, I am optimistic about many manufacturers’ recognition of their need to be more productive, more connected and engaged with custo...