Connected Field Service Tagged Posts

May 14th, 2017
Webinar: Defining the Impact of Connected Field Service and IoT for Manufacturers to Help Realize your Digital Transformation

Service is not an aftermarket; it is THE market.  Manufacturers have historically competed on product innovation + operational excellence to establish their leadership position in the market, through tight margins + lean operations.  Today, you must different...

Categories: News + Events
April 2nd, 2017
From one Manufacturing CxO to another...Listen to, and Learn from, other Industry Leaders.

[Video] Steve Hanna & Mike Shields on why they believe in the value of peer-to-peer conversations around critical topics like IoT, Security, and Digital Transformation.

Categories: Manufacturing Industry Insights
February 24th, 2017
Mike Shields
CEO & Industry Strategist
What 7 leading Global Manufacturing Executives are saying about their strategies for Service and IIoT

I recently polled global manufacturing executives on how developed their strategies are for Connected Service and IIoT…and every one of them is investing in ways to engage all customers and partners from original equipment sale through upgrade, service, maintenance, and retirement.

Categories: eBooks + Infographics + Video
November 30th, 2016
Microsoft selects eLogic to host Manufacturing of the Future event at Microsoft Technology Centers

eLogic + Microsoft are hosting a Manufacturing of the Future event to connect Manufacturing executives with the industry leaders & technologies that are transforming the future of customer engagement and actionable intelligence for manufacturers. It is an experiential event with the next-gen technologies driving competitive advantage in Manufacturing. eLogic will show three manufacturing-specific vignettes on BI/Analytics, Intelligent Selling, and Service (Customer, Field, Connected/IoT), and facilitate hands-on sessions with HoloLens, Cortana Analytics, and Azure.

Categories: News + Events, Microsoft Solutions
November 17th, 2016
Mike Shields
CEO & Industry Strategist
From the Frontlines of Field Service Connect 2016

The Voice of the Customer on Status and Plans to Capitalize on The Connected Service Economy. Most manufacturing companies can benefit from a fresh look at how advanced, available, and affordable the new Microsoft Dynamics 365 and Azure IoT offerings have become. It is a lot easier than many companies realize to get started with proof-points and pilots to help build momentum for a change and prove the economics.

Categories: Business Intelligence, News + Events, Microsoft Solutions, Manufacturing Industry Insights
November 16th, 2016
Microsoft and eLogic Co-Sponsor and Keynote Field Service Connect 2016: Intelligent, Connected Service

Executives from Microsoft and eLogic attended the second annual Field Service Connect conference in Austin, TX on November 14-16, 2016 as key event sponsors to network with senior service executives from 75 companies on Connected Field Service. Field Service Connect is an interactive forward-thinking forum dedicated to topics surrounding the IoT, data analytics, future states of field service, market trends, and the talent crunch.

Categories: Business Intelligence, News + Events, Microsoft Solutions
November 10th, 2016
Mike Shields
CEO & Industry Strategist
Transforming SERVICE in the Digital Age

It’s here. This is the time I’ve been waiting for since I was responsible for the Parts and Service business segment of a major global manufacturer. Like all of us who have managed what was once referred to as “The Aftermarket”, I found it sort of maddening that we devoted so little investment and attention to becoming excellent at keeping our customers’ expensive equipment serviceable and under our care as the original equipment manufacturer.

Categories: Business Intelligence, Microsoft Solutions, Manufacturing Industry Insights
November 8th, 2016
Julie Marletta
Practice Lead, Service
November 2nd, 2016
Digital Transformation with Microsoft Dynamics 365: First Look

Watch this 2 minute video that Satya Nadella kicks off, to see how Microsoft is helping you engage your customers, empower your employees, optimize operations, & transform your products.

Categories: Business Intelligence, News + Events, Microsoft Solutions, Manufacturing Industry Insights