eBook: Manufacturing in the Age of the Customer

This multi-part eBook looks at the Industry Transformation from Product-Centric to Customer-Obsessed, Customer Service to Customer Care, and Selling to Omni-channel & eCommerce.


Part I: The Age of Customer Engagement

  • Why Knowledge-Based Technologies are Essential for Manufacturers to Thrive
  • Mixed Mode Demand for Differentiation
  • Best Practices Enablement

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Part II: Configuration Matters

  • Configuration in the Consumer World
  • Configuration in the Business World
  • To Configure or Not to Configure...
  • Why it Matters

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Part III: Configuration with SAP

  • Mastering SAP Configurators to Enable Differentiation in The Age of the Customer
  • SAP Configurators: The Good & The Not So Good
  • The Big 3: LO-VC, IPC, SSC

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Part IV: LO-VC to Configuration Engine

  • How to Run a LO-VC Model in IPC
  • The IPC Delta List
  • Readiness Assessment
  • Model Conversion 

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SAP IPC "Delta List" Preview

A preview into your path from Variant Configuration (VC) to Internet Pricing & Configurator (IPC) and Configure, Price, Quote (CPQ).

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