SERVICEBringing you Predictive Intelligence through Customer Care, Field Service, and IoT & Analytics so you can be fully Engaged with your Customers.
equipment 360™ is eLogic's technology solution & related services for 360 degree views into equipment sensors, smart analytics, & proactive triggers for Service.
equipment 360™ is an equipment lifecycle management solution that enables sensor technologies, analyzes event triggers, intervenes with a smart response, and learns through machine listening to surface predictive intelligence.
With predictive intelligence from equipment 360™, manufacturers can make proactive service & maintenance decisions regarding the state of their equipment wherever the customer’s plant, factory, or warehouse is located.
Dynamics 365 Sales, Marketing, & Customer Service
Bring your organization’s full capabilities together for total customer service and support, with a 360 degree view into all of your customer interactions. Empower supported self-service backed up by the most automated solutions in the industry.
- Customer Service
- Case Management
- Technical Support
- Sales Support
- Develop Knowledge Base
Dynamics 365 Field Service
Link your repair and upgrade capabilities directly into Customer Care and Preventive/Predictive Maintenance Services. Automate and empower your Tech Support and Field Support Teams to respond proactively and quickly to every customer need.
- Work Orders
- Dispatch & Scheduling, Schedule Board
- Agreements / Renewals
- Equipment Repair; Product Support
IoT / Predictive Analytics
Azure, IoT Suite, Azure Machine Learning, Business Intelligence, Analytics
Join the new generation of smart responses to smart devices! A complete platform for 360 degree views into equipment sensors, smart analytics and proactive triggers for Field Service, Sales, Marketing and Customer Care.
- Equipment Lifecycle Management
- Microsoft Azure
- Machine Learning
- Predictive Intelligence