Know how you stack up against the best in your industry, and know your gaps before investing. Nobody has a more complete set of benchmarks and best practices. In more than 100 companies, we have defined the business practices, knowledge and data components, and the enabling technologies that are SPECIFIC to MANUFACTURERS. In total, we cover every Customer Engagement function and competency from earliest identification of prospects through the entire sales, service, and support life cycle. Our proprietary PLAYBOOK shapes every strategy engagement, to focus on YOUR GAPS and highest priority opportunities. We make sure you have the facts about your current state, then we explain each element and work with you to highlight those gaps that are limiting your Commerce Excellence and holding back your performance. We package these results in an easy to understand graphical map showing your most significant improvement needs vs. best practices.