eLogic + Microsoft
Customer Care | Field Service | IoT & Predictive Analytics
SERVICECustomer Engagement in a Service Economy
In the Age of the Customer, Manufacturers need high-powered life cycle services capabilities to maximize customer engagement, satisfaction and retention. We know SERVICE and it’s a core competency that our customers value highly. With a full range of integrated life cycle process, knowledge, and technologies, we’ll make sure you have the complete solution to maximize your performance in every stage of the customer life cycle.
High performance SERVICE MANAGEMENT requires a comprehensive view of installed products, equipment performance, customer satisfaction, and a full range of support capabilities. With the industry’s most complete set of modular service management solutions, we offer the expertise and tools to get it right across the board.
I can't recommend eLogic highly enough. With their help, we customized, launched, and trained on the Dynamics 365 product in just three months. Implementation was on-time and under our budget. Dynamics 365 for Sales has become the central tool for selling, and we were able to reinvest efficiency savings back into product development and the sales force. Since launching Dynamics 365 for Sales, our backlog has grown by 12%. Continued system maintenance and support has been superb.
SALESSALES isn’t only about SELLING your products
SALES to a Manufacturer is Partner Engagement, Channel Management, Portal Administration, Account Relationships, Product Search – Sizing – Selection, Quoting, Ordering, and Reporting. You sell some SKU-based products, and you work to assemble, design, configure, and engineer highly differentiated products for your customers.
In the Age of the Customer, buyers are educated, experience-centric, global, multi-channel, and proactive. We deliver the tools and solutions you need to help you engage with prospects, partners, customers, colleagues, anywhere and all the time so that you can meet your quota, develop opportunities, manage relationships, and deliver the right product to your customers.
"We challenge anyone to beat Microsoft’s cloud-based productivity platform when all of these integrated capabilities are fully brought to life within a global industry leader like Kennametal. This is the Age of the Customer and we are proud to be the Microsoft partner helping this great manufacturer to advance their visionary leadership in Manufacturing. This is what we love to do."
MARKETINGLeverage insights from a 360 degree view of your Customers
Marketing is about Automation & Lead Nurturing, Resource Management & Campaign Planning, Content Management, Social Engagement, and BI, Analytics, & Dashboards. You have a team of marketers to manage, a budget to stay within, leads to educate, content to produce & launch, customers to listen to, and results & reports to deliver.
You have to be in front of the market with thought leading ideas, smart offers, and the right products, so we provide you with solutions and tools to help you go to market efficiently, quickly, and accurately to your customers.