Engage Your Customers throughout the Entire Lifecycle

Increase your competitive advantage with...

Customer Engagement

Maximize customer engagement, satisfaction, and retention with high-powered life cycle services capabilities.

In the Age of the Customer, buyers are educated, experience-centric, global, multi-channel, and proactive.  We deliver the tools and solutions you need to help you engage with prospects, partners, customers, colleagues, anywhere and all the time so that you can meet your quota, develop opportunities, manage relationships, and deliver the right product to your customers.

Service

Empower your teams to engage with customers, channels, and partners at all stages of the equipment lifecycle.

Are you Easy To Do Business With?  Probably not.  At least that’s what we’ve seen from over 100 large-scale customers when they started the journey to commercial excellence.  Customer, Channel Partner, and Sales Team interactions are critical in owning the entire customer & equipment lifecycle. Customer 360° and Equipment 360° for Total Service & Support.

IoT & Predictive Analytics

Manage the entire equipment lifecycle with machine learning, sensor technologies, and predictive intelligence.  Own the aftermarket.

Join the new generation of smart responses to smart devices!  A complete platform for 360 degree views into equipment sensors, smart analytics, and proactive triggers for Field Service, Sales, Marketing and Customer Care.  Azure, IoT Suite, Azure Machine Learning, Business Intelligence, Analytics.

Business Intelligence 

Drive actionable decisions with smart analytics.  Empower your enterprise with insights, data stories, dashboards, & analytics by unleashing the full power of your data.

It’s amazing but true.  Most companies still tell us that they have more data than they can handle, but still can’t use it to drive quick, accurate actions to improve results.  We have a full-range of templates, dashboards, and views to get you started – and that’s where you can take over to reach your highest performance.  Business Analytics + Business Intelligence for the entire organization.

Strategy & Roadmap

Get ready for Digital Transformation by identifying your Business Drivers, performing a fit gap analysis, prioritizing your needs, assessing value and ROI impact, organizing a roadmap, and launching with industry specific best practices. 

Trusted by more than 100 manufacturers to lead their Digital Transformation through best practices in Customer Engagement. Our proprietary best practices CE Strategy & Roadmap Playbook © puts our customers on the right path to competitive advantage – quickly and efficiently. Only eLogic offers these industry-specific benchmarks, fact-based prioritization of opportunities, and a value-based ROI Roadmap to Results. We bring the industry depth, objectivity, and proven approach that others can't.

Configuration

Master Differentiated Products: Enable efficiency and flexibility in The Age of the Customer.

Turn on the full power of configuration to hit the mark with your markets and customers every time and stand apart from your competitors with the right fit, price, and delivery.  What if you could do that without the historical disruptions, margin drag and complexities of ‘customization’?  It’s not only achievable, but in this era of ultra-competitive manufacturing, especially within technical and specialized products and services manufacturers, it is now essential.

Integration 

Leverage core platforms and connect high value-add applications to empower your enterprise, economically and efficiently.  Get a SEAMLESS experience. 

With all of the technologies coming at you these days, does it feel like it’s impossible to keep them harmonized?  It’s not.  With the right expertise to leverage your core enterprise platforms and master data – we can simplify and connect the key enabling technologies that you need.  Our Microsoft and SAP Center of Excellence bring ‘pre-built’ connections for the most common needs.


 

How do you stack up?

Download our eBook on Manufacturing in the Age of the Customer and see how you stack up against industry best practices in customer engagement, mixed mode demand, & service.  Click the link or image below to get your eBook.

Download eBook