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Executives from Microsoft and eLogic attended the second annual Field Service Connect conference in Austin, TX on November 14-16, 2016 as key event sponsors to network with senior service executives from 75 companies on Connected Field Service.  Field Service Connect is an interactive forward-thinking forum dedicated to topics surrounding the IoT, data analytics, future states of field service, market trends, and the talent crunch.   

Jim Hare, Senior Global Director for Field Services from Microsoft, Mike Shields, CEO of eLogic & former Services Executive in Fortune 500 Manufacturing, and Michael Martin, Director of Business & Services Excellence for Evoqua Water Technologies presented an esteemed keynote titled “Catch the wave of intelligent, connected Service. The future you’ve been waiting for is NOW.”

Hare, Shields, and Martin showed how the application of new game changing technologies is closing historical gaps between manufacturers, channel partners & customers to maximize market share, wallet share, and customer satisfaction; revealed actionable insights from market leaders across Business, Industry, and Technology sectors; and shared real world customer examples and tips on how to get started with IoT, Predictive Maintenance, Business Intelligence, and Machine Learning.

Julie Marletta, Service Practice Lead for eLogic, also attended the event to meet with executives about their challenges with, and strategies for the IoT and Connected Service, and to share best practices from her 20 years of industry relevant service experience.

Mike Shields is co-founder & CEO of eLogic, applying years of best practice organization, process and technology expertise to offer unique industry-specific customer solutions. Prior to founding eLogic, Mike held executive management positions in Fortune 500 industrial and process industry companies including ITT Industries, Goulds Pumps and Exxon Mobil Corporation. Mike's diverse manufacturing sector background includes a balance of operating and technology leadership positions including Chief Information Officer, Vice President and General Manager, and Global Vice President of Service & Aftermarket.  Mike is a recognized thought-leader with a broad range of publications, and is a sought-after consultant to top executives on complex business challenges. 

Jim Hare has over 35 years’ experience in the high tech industry. He was most recently Senior VP of Sales and Marketing of FieldOne, acquired by Microsoft.  Jim has won numerous industry awards, including the VAR Business Five Star award five times and is a recognized thought leader in Field Service Management (FSM), Software as a Service (SaaS) and cloud computing.  The last 5 years have been spent in the rapidly expanding field service management and IoT space. He is a frequent speaker at industry events, an active educator on sales and sales processes and is now helping to drive the global expansion of Microsoft Dynamics Field Service solutions.

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About eLogic. eLogic is an industry specialist in technology-enabled business solutions for manufacturers. As Microsoft's leading industry partner in manufacturing, the companies combine to drive the new generation of productivity, collaboration, and intelligent customer engagement for the digital economy.  Key technology solutions include: Connected Field Service, Seamless Customer Engagement, Business Intelligence, Enterprise Integration, Sales Automation, Intelligent Quoting, Knowledge Deployment, Predictive Analytics & IoT / Connected Devices.  eLogic's deep vertical specializations include industrial equipment, process machinery, capital equipment, high-tech, aerospace & defense, and medical devices & technology.  eLogic is the 2016 Worldwide Microsoft Dynamics Partner of the Year for the U.S., and Microsoft's 2015 Manufacturing Partner of the Year for Customer Engagement & Service solutions.

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