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The Time is Now – From Watching to Action on Digital Transformation in Manufacturing
Mar 23, 2018

The Time is Now – From Watching to Action on Digital Transformation in Manufacturing

I’m flying back from Microsoft’s Executive Industry Summit, and I need to capture my excitement about what has happened as the power of a massive suite of cloud-based technologies converges on an industry that can now realize tremendous gains in customer engagement and service modernization through tech innovation.

Categories: Microsoft Solutions, Manufacturing Industry Insights, News + Events

Tags: Business Intelligence, Connected Field Service, Customer Engagement, Field Service, Manufacturing, Microsoft, Systems of Intelligence, Machine Learning

Manufacturing in the Age of the Customer: eBook Series
Jan 19, 2018

Manufacturing in the Age of the Customer: eBook Series

This multi-part eBook looks at the Industry Transformation from Product-Centric to Customer-Obsessed, Customer Service to Customer Care, and Selling to Omni-channel & eCommerce.

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Age of the Customer, Customer Engagement, Differentiate, Manufacturing, Product Configuration

Jun 02, 2017

The Ever-Evolving Business of Insight. It’s All about Context.

Value comes in many shapes and sizes in today’s ever-evolving world of intelligence delivery solutions Insight … ‘the act or result of apprehending the inner nature of things or of seeing intuitively.’  Thank you, Merriam-Webster. Business Intelligence. Advanced...

Categories: Manufacturing Industry Insights, Business Intelligence

Tags: Business Intelligence, IoT, Systems of Intelligence

Marketing Challenges for Manufacturers in the Age of the Customer: Sales Alignment
May 18, 2017

Marketing Challenges for Manufacturers in the Age of the Customer: Sales Alignment

As the customer continues to become more and more self-reliant, your company needs to continually evolve to better serve them and their changing needs.  What I will be sharing over the coming weeks is specific to the marketing organization and pertaining to strategy and tactics for aligning...

Categories: Manufacturing Industry Insights

Tags: Age of the Customer, Collaboration

Apr 02, 2017

From one Manufacturing CxO to another...Listen to, and Learn from, other Industry Leaders.

For manufacturers in today’s complex, dynamic, and IoT-enabled technology landscape, understanding your business and the market from every angle is critical.  If you had an opportunity, what questions would you ask of those who have been in your shoes...and are now...

Categories: Manufacturing Industry Insights

Tags: Collaboration, Connected Field Service, IoT, Manufacturing

From the Frontlines of Field Service Connect 2016
Nov 17, 2016

From the Frontlines of Field Service Connect 2016

The Voice of the Customer on Status and Plans to Capitalize on The Connected Service Economy I’m traveling back from the 2016 Field Service Connect Conference in Austin, TX.  While it’s still fresh from the frontlines, I wanted to share some summary observations and insights...

Categories: Microsoft Solutions, Manufacturing Industry Insights, News + Events, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Customer Engagement, Demand Creation, Field Service, Knowledge Deployment, Microsoft

Transforming SERVICE in the Digital Age
Nov 10, 2016

Transforming SERVICE in the Digital Age

Catching the wave of seamless engagement and connected service in manufacturing. It’s here.  This is the time I’ve been waiting for since I was responsible for the Parts and Service business segment of a major global manufacturer.  Like all of us who have managed what...

Categories: Microsoft Solutions, Manufacturing Industry Insights, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Customer Engagement, Demand Creation, Field Service, Manufacturing, Microsoft, Systems of Intelligence

Nov 08, 2016

Finding and Implementing Connected Service (IoT) Applications in Manufacturing [customer video]

The buzz around the SERVICE organizations within our customers has been increasing steadily over the past year.  At this point it’s safe to say that at least 80% of manufacturers are beginning to have an IoT strategy.  A much smaller percentage of these have actually...

Categories: Microsoft Solutions, Manufacturing Industry Insights, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Field Service, IoT, Manufacturing, Microsoft, Systems of Intelligence

Digital Transformation with Microsoft Dynamics 365: First Look
Nov 02, 2016

Digital Transformation with Microsoft Dynamics 365: First Look

It's here!  Microsoft Dynamics 365 is here to help you evolve your business on your terms.  There is so much buzz about how Dynamics 365 Business Apps can help you drive productivity, collaboration, and intelligent insights in your business....watch this 2 minute video that...

Categories: Microsoft Solutions, Manufacturing Industry Insights, News + Events, Business Intelligence

Tags: Age of the Customer, Business Intelligence, Collaboration, Connected Field Service, Customer Engagement, Field Service, Integration, Knowledge Deployment, Manufacturing, Microsoft, Systems of Intelligence

Top Challenges Facing Manufacturers in the Age of the Customer: MBTmag.com Interviews eLogic's CEO
Jun 01, 2016

Top Challenges Facing Manufacturers in the Age of the Customer: MBTmag.com Interviews eLogic's CEO

[This interview was recently featured on MBT.com.  See the full article here.] MBT: How has customer engagement in manufacturing changed over the past 5 years? Mike Shields: Shifts in B2C practices over the past decade have spurred big changes, as customer engagement becomes a...

Categories: Manufacturing Industry Insights, News + Events

Tags: Age of the Customer, Collaboration, Customer Engagement, Integration, Knowledge Deployment, Manufacturing, Social Listening

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