How to Optimize Your Field Service [Video]

Service can be a very reactive process.  At eLogic, we take a strategic, connected approach to field service using real-time data & automated alerts, and empowering field technicians with full information and technologies that get them to first-time fix.  In this video, you’ll see how we optimize service with IoT Central, Dynamics 365 for Field Service, Microsoft HoloLens, along with our own solutions, like Part Finder™. It all adds up to saving money and time with reduced service costs, decreased downtime, and improved customer satisfaction. 

Categories: Microsoft Solutions, eBooks + Infographics + Video

Tags: Field Service, IoT, Microsoft, D365 for Field Service, IoT Central, Microsoft HoloLens

Accelerate Customer Retention and Loyalty through Service [Video]

In this next video in our series, join Mike Shields and David Kohar as they discuss Service Lifecycle Considerations applied to the Mixed Mode Demand Model.  You’ll learn what service experiences your customers expect along your product & process complexity spectrum. 

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Mixed Mode Demand Model, Service Lifecycle Considerations, Customer Retention

3 Types of Demand that Shape Customer Engagement & Production Best Practices [Video]

An Introduction to eLogic’s Mixed Mode Demand Model Our goal is to help you get the right products to the right people, through the right channels, with maximized ROI.   We often begin customer engagements with...

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Customer Engagement, Mixed Mode Demand Model

What Leading Global Manufacturing Executives are Saying about their Strategies for Service and IoT

How do your Service and IoT strategies stack up against industry-leading manufacturing execs?   More and more we’re taking part in conversations with manufacturers about their desire to connect products and service. ...

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Connected Field Service, Field Service, IoT, Manufacturing, IIoT

Moving Customers Up the Curve to Drive Sales Results

Drive Sales Results with Dynamics 365 Part 2: Sales Results Workstream In my last post, we reviewed the Sales Adoption Maturity Lifecycle and how customers typically evolve from Adoption to Transformation – getting a cultural buy-in to a new system on top of improved sales...

Categories: Microsoft Solutions, eBooks + Infographics + Video

Tags: Microsoft, Adoption, Sales Adoption, Sales Results, CRM, Field Sales

From Adoption to Transformation – Helping our Customers Achieve Results

Drive Sales Results with Dynamics 365 Part 1: Sales Adoption Maturity Lifecycle Improving sales results and getting adoption is always our focus when we roll out sales solutions with our customers. We have a structure that we propose to help customers get more predictable results. Before...

Categories: Microsoft Solutions, eBooks + Infographics + Video

Tags: User Adoption, Adoption, Sales Adoption

Data as a Differentiator: Supply Chain Improvement [Video]

Effectively managing your parts requisition and purchase order processes can be extremely complicated – but it doesn’t have to be. If done properly, enterprises can create major competitive advantages -- saving time, increasing profits and productivity, while spearheading...

Categories: Microsoft Solutions, Business Intelligence, eBooks + Infographics + Video

Tags: Manufacturing, Microsoft

6 Reasons Manufacturers Need Specialists to Drive their Digital Transformation [infographic]

Six Key Factors Missed by Generalists: You are multi-channel; Your Products are Adaptable; Service Matters MORE; Your Buyers and Sellers Need Knowledge; Collaboration is KEY; Your Systems are More Complex 

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: