How do you use Data Science in Field Service?

Business Solutions Lead and Microsoft MVP Ulrik Carlsson hosts his podcast, Power BI & More, with guest Matt Lamb, an eLogic data scientist who discusses the vast potential of using data science in Field Service implementations and...

Categories: Microsoft Solutions, eBooks + Infographics + Video

Tags: Field Service, Microsoft, Power BI

Get Hands-On at the Manufacturers Experience Center

If you’re a leader in a manufacturing organization, you’re hearing far too much confusing and even misleading marketing and sales talk about “IoT,” “Machine Learning,” “Digital Transformation,” and a host of other consulting tech jargon. We...

Categories: Manufacturing Industry Insights, News + Events, eBooks + Infographics + Video

Tags: IoT, Manufacturing, Digital Transformation, eLogic, MEC, Manufacturers Experience Center™

A Closer Look Inside equipment360™

See how modernized Field Service management can help you capture sales leads from service calls, track competitor components, give technicians and engineers mobile access to service history, manage inventory records, improve first time fix rate, and more...

Categories: eBooks + Infographics + Video

Tags: Connected Field Service, Field Service, Microsoft Dynamics 365, equipment360™, Field Service Management

Are You Getting Your Fair Share of Your Aftermarket Business?

Identify performance gaps in your existing customer portfolio and win back your share of the aftermarket. Manufacturers know they’re leaving money on the table in the aftermarket by not fulfilling the full life-cycle potential of their products. In this video, we show you how...

Categories: Microsoft Solutions, eBooks + Infographics + Video

Tags: Business Intelligence, Machine Learning, Azure, Power BI, Analytics, Pinpoint Sales for Aftermarket™

So What Does a Data Scientist Do, Anyway? [podcast]

Recently on his podcast, ‘Power BI & More’, Ulrik Carlsson sat down with Matt Lamb to discuss Matt’s work in Data Science & Commercial Analytics for eLogic.  Listen to how a data scientist defines the...

Categories: Microsoft Solutions, Business Intelligence, eBooks + Infographics + Video

Tags: Business Intelligence, Microsoft, Machine Learning, Power BI, Analytics, Data Science

How to Optimize Your Field Service [Video]

At eLogic, we take a strategic, connected approach to field service using real-time data & automated alerts, and empowering field technicians with full information and technologies that get them to first-time fix.  In this video, you’ll see how we optimize service with Azure IoT Central, Dynamics 365 for Field Service, Microsoft HoloLens, Remote Assist along with our own solutions, like Part Finder™. It all adds up to saving money and time with reduced service costs, decreased downtime, and improved customer satisfaction. 

Categories: Microsoft Solutions, eBooks + Infographics + Video

Tags: Field Service, IoT, Microsoft, D365 for Field Service, IoT Central, Microsoft HoloLens

3 Types of Demand that Shape Customer Engagement & Production Best Practices [Video]

An Introduction to eLogic’s Mixed Mode Demand Model Our goal is to help you get the right products to the right people, through the right channels, with maximized ROI.   We often begin customer engagements with...

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Customer Engagement, Mixed Mode Demand Model

Moving Customers Up the Curve to Drive Sales Results

Drive Sales Results with Dynamics 365 Part 2: Sales Results Workstream In my last post, we reviewed the Sales Adoption Maturity Lifecycle and how customers typically evolve from Adoption to Transformation – getting a cultural buy-in to a new system on top of improved sales...

Categories: Microsoft Solutions, eBooks + Infographics + Video

Tags: Microsoft, Adoption, Sales Adoption, Sales Results, CRM, Field Sales