Three Best Practices for Getting started with Modern Field Service

It’s common knowledge that modern, digital field service platforms can give a 360-degree view into an enterprise, shining insights on product lifecycle, manpower and assets, while unifying data. But getting started can be intimidating, whether your company is starting a new service...

Categories: Microsoft Solutions

Tags: ERP, Field Service, CRM, Microsoft Dynamics 365, Modernized Field Service Management, Technology, Data Management, Channel Communications

Six Field Service Metrics You Should Be Tracking

I’d like to share the key field service metrics that are invaluable for service providers to track, what they show you, and the reasons these metrics are so beneficial for your business. If you have a team of technicians in the field servicing equipment, then you know the value of...

Categories: Manufacturing Industry Insights, Microsoft Solutions

Tags: Field Service, Analytics, Manufacturers, Field Service Management, equipment360TM, Microsoft Dynamics 365 Field Service

Digital Twins and Field Service: The Perfect Pairing

Understanding What Digital Twins Can Do for Modern Manufacturing.  Manufacturers are leaving a wealth of information on the table that is there for the taking through Field Service.  With an ‘Asset Digital Twin’ you could have a mirror image of your equipment in the system that is used by your Field Service organization.

Categories: Microsoft Solutions, Manufacturing Industry Insights

Tags: Field Service, Manufacturing, Microsoft, Digital Twin

Finding and Implementing Connected Service (IoT) Applications in Manufacturing [customer video]

The buzz around the SERVICE organizations within our customers has been increasing steadily over the past year.  At this point it’s safe to say that at least 80% of manufacturers are beginning to have an IoT strategy.  A much smaller percentage of these have actually...

Categories: Business Intelligence, Manufacturing Industry Insights, Microsoft Solutions

Tags: Age of the Customer, Business Intelligence, Connected Field Service, Field Service, IoT, Manufacturing, Microsoft, Systems of Intelligence