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Industry Leading Blog for Manufacturers

A Whole New World of Service Capabilities
Sep 24, 2020

A Whole New World of Service Capabilities

In a world that’s increasingly virtual and service-oriented, Microsoft is enabling your enterprise to differentiate and meet the growing needs of customers. The latest wave of Microsoft Dynamics 365 updates includes features and functionality that allow manufacturers to continue driving...

Categories: Microsoft Solutions

Tags: Field Service, Microsoft, Manufacturers, Microsoft Dynamics 365, Customer Service, Microsoft Dynamics 365 Field Service

Three Best Practices for Getting started with Modern Field Service
Jul 21, 2020

Three Best Practices for Getting started with Modern Field Service

It’s common knowledge that modern, digital field service platforms can give a 360-degree view into an enterprise, shining insights on product lifecycle, manpower and assets, while unifying data. But getting started can be intimidating, whether your company is starting a new service...

Categories: Microsoft Solutions

Tags: ERP, Field Service, CRM, Microsoft Dynamics 365, Modernized Field Service Management, Technology, Data Management, Channel Communications

Six Field Service Metrics You Should Be Tracking
Jun 25, 2020

Six Field Service Metrics You Should Be Tracking

I’d like to share the key field service metrics that are invaluable for service providers to track, what they show you, and the reasons these metrics are so beneficial for your business. If you have a team of technicians in the field servicing equipment, then you know the value of...

Categories: Manufacturing Industry Insights, Microsoft Solutions

Tags: Field Service, Analytics, Manufacturers, Field Service Management, equipment360TM, Microsoft Dynamics 365 Field Service

Digital Twins and Field Service: The Perfect Pairing
Apr 17, 2020

Digital Twins and Field Service: The Perfect Pairing

Understanding What Digital Twins Can Do for Modern Manufacturing.  Manufacturers are leaving a wealth of information on the table that is there for the taking through Field Service.  With an ‘Asset Digital Twin’ you could have a mirror image of your equipment in the system that is used by your Field Service organization.

Categories: Microsoft Solutions, Manufacturing Industry Insights

Tags: Field Service, Manufacturing, Microsoft, Digital Twin

A Roundtable on Modernized, Future-Proof Service Management
Mar 31, 2020

A Roundtable on Modernized, Future-Proof Service Management

It’s time to shake up what you know about field service management

Categories: News + Events

Tags: Field Service, Manufacturing, Field Service Management

How do you use Data Science in Field Service?
Mar 26, 2020

How do you use Data Science in Field Service?

Business Solutions Lead and Microsoft MVP Ulrik Carlsson hosts his podcast, Power BI & More, with guest Matt Lamb, an eLogic data scientist who discusses the vast potential of using data science in Field Service implementations and...

Categories: eBooks + Infographics + Video, Microsoft Solutions

Tags: Field Service, Microsoft, Power BI

A Closer Look Inside equipment360™
Jan 28, 2020

A Closer Look Inside equipment360™

See how modernized Field Service management can help you capture sales leads from service calls, track competitor components, give technicians and engineers mobile access to service history, manage inventory records, improve first time fix rate, and more...

Categories: eBooks + Infographics + Video

Tags: Connected Field Service, Field Service, Microsoft Dynamics 365, equipment360™, Field Service Management

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