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Differentiate or Die?
Mar 15, 2016

Differentiate or Die?

Commoditization is a killer in the Age of the Customer.  Even consumer and retail manufacturing is trending toward ‘differentiation as a differentiator’; but for capital equipment and the related engineered solutions, it is now deadly to be “product driven”. In...

Categories: Manufacturing Industry Insights

Tags: Age of the Customer, Differentiate, Manufacturing

Making It in the Age of the Customer – For Manufacturers Only [infographic]
Feb 27, 2016

Making It in the Age of the Customer – For Manufacturers Only [infographic]

How you can transform your manufacturing business in five accessible ways. Here is some clarification for you as a business leader in manufacturing - This series takes the generalities of ‘the need to be customer-centric’ and ‘the age of the customer’ and puts them...

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: Business Intelligence, Collaboration, CPQ, Customer Engagement, Integration, Knowledge Deployment, Manufacturing

May 20, 2015

The Challenges of Changing Demographics in Manufacturing – and the Role of Technology to Power the Next Generation [infographic]

Here’s a link to a great blog post by Steve Hanna, CIO of Kennametal. He presents an insightful role for technology to help bridge the widening gaps in workforce demographics within Manufacturing. This topic is very much ‘top of mind’ for leaders in manufacturing...

Categories: Manufacturing Industry Insights, eBooks + Infographics + Video

Tags: B2B, CRM for Manufacturers, Microsoft

Infographic: 3 Key Technology Drivers for 100 Top Manufacturing CEOs
May 11, 2015

Infographic: 3 Key Technology Drivers for 100 Top Manufacturing CEOs

In Mike’s post following the 2015 Smart Manufacturing Summit, he reflects on the Industrial Internet of Things (IIoT), CRM for Customer Engagement, and Service Lifecycle for Customer Care.  In this infographic, we reveal 3 of the most important technology drivers that...

Categories: Microsoft Solutions, eBooks + Infographics + Video

Tags: B2B, CRM for Manufacturers, Dynamics 365 for Sales, Manufacturing

The Voice of the Customer on the Industrial Internet of Things (IIoT) and CRM
May 04, 2015

The Voice of the Customer on the Industrial Internet of Things (IIoT) and CRM

From the frontlines of Smart Manufacturing Summit with 100 CEOs I just came back from the Smart Manufacturing Summit, sponsored by the Chief Executive Network, in Indianapolis. This two-day annual conference was attended by the business executive leaders from 100 mid-sized manufacturers....

Categories: Microsoft Solutions, Manufacturing Industry Insights

Tags: CRM for Manufacturers, Dynamics 365 for Sales, Manufacturing, Microsoft

Feb 02, 2015

CRM in Manufacturing – From the Frontlines of AHR Expo 2015

It’s still the early days and most companies have not realized the true potential of CRM for Manufacturers. A couple of co-workers and I just came back from the AHR Show in Chicago with some fresh realizations. The Headline? Despite growing market penetration, the true value of...

Categories: Microsoft Solutions, Manufacturing Industry Insights

Tags: CRM for Manufacturers, Manufacturing, Simplify

Aug 25, 2014

If Everybody Simplifies, How Come it’s Still So Complex?

The Reality Behind Most of the New ‘Simplifications’ for Commerce. Our CTO, Lawrence Matusek, is a true master of simplification.  Check out his following within the SAP community of complex manufacturing and you’ll see why.  Anyhow, a few weeks ago he did a post...

Categories: Microsoft Solutions, SAP Solutions, Manufacturing Industry Insights

Tags:

Aug 06, 2014

The Value of Clear Targets for Simplification of B2B Commerce

Part 5 of the 5 part series on Simplification of B2B Commerce. Claude Harmon raised his sons to become great golf professionals.  I had the good fortune to take lessons from one of them, Craig Harmon, at Oak Hill CC in Rochester.  Now, to be clear… I am not an Oak Hill member...

Categories: Manufacturing Industry Insights

Tags: B2B, Simplify

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