Modernized, Future-Proof Service Management

It’s time to shake up what you know about field service management.  

Virtual Industry Roundtable: Now Available On-Demand!

To help our customers learn how to respond to field service challenges with a comprehensive & forward-looking approach, eLogic hosted a live virtual roundtable on April 22, 2020.  Fill out the form to watch the roundtable conversation on-demand!


About the Event. Customer satisfaction is the ultimate measure of retention and growth. Winning has become increasingly challenging as customers demand more services at lower costs – and expect them to be delivered efficiently and proactively. Keeping your customers’ equipment at top operating capacity while providing timely and efficient service is the best way to build and keep that loyalty. One of the best ways to do this is by taking advantage of a new generation of modernized, full-function field service management platforms. Most earlier solutions are incapable of integrating connected products, augmented reality maintenance, digital twins, and advanced predictive analytics that drive new value models for your service business.

In this virtual event, industry leaders discuss how modernized field service management:

  • Turns your service techs into sales people & captures sales leads from service calls 
  • Tracks competitor components 
  • Gives technicians and engineers mobile access to service history
  • Manages inventory records
  • Improves first time fix rates
  • Enables faster response time & higher productivity 

Hear from eLogic industry veterans Mike Shields and Julie Marletta, who will be joined by Chris CornettAftermarket Director for Aloi Materials Handling. Chris shares the story of how they’re making the journey to a full product lifecycle, creating an improved customer service experience, and gaining a future-proof service model.

Watch Now!



Julie Marletta

Manager, Service Solutions

Julie’s entire career has focused on leveraging superior service performance to create success for manufacturers. Her expertise lies in Customer and Field Service Operations and Systems implementations, leading transformative change for a wide variety of service-centric organizations.


Mike Shields

Founder, Industry SME

Mike is Co-Founder & Managing Partner of eLogic. His background as a former Fortune 500 executive in Manufacturing includes roles as CIO as well as VP of a global industrial aftermarket business group. Mike is a trusted strategic advisor for the industry, and leads the eLogic Service practice


Chris Cornett

Aftermarket Director, Aloi

Cornett's experience ranges from military to executive business and service management. Cornett's career has focused on service development and management, service sales enhancement through customer experience transformation and modernizing service operations.


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