Virtual Industry Roundtable: Now Available On-Demand!
To help our customers learn how to respond to field service challenges with a comprehensive & forward-looking approach, eLogic hosted a live virtual roundtable on April 22, 2020. Fill out the form to watch the roundtable conversation on-demand!
About the Event. Customer satisfaction is the ultimate measure of retention and growth. Winning has become increasingly challenging as customers demand more services at lower costs – and expect them to be delivered efficiently and proactively. Keeping your customers’ equipment at top operating capacity while providing timely and efficient service is the best way to build and keep that loyalty. One of the best ways to do this is by taking advantage of a new generation of modernized, full-function field service management platforms. Most earlier solutions are incapable of integrating connected products, augmented reality maintenance, digital twins, and advanced predictive analytics that drive new value models for your service business.
In this virtual event, industry leaders discuss how modernized field service management:
- Turns your service techs into sales people & captures sales leads from service calls
- Tracks competitor components
- Gives technicians and engineers mobile access to service history
- Manages inventory records
- Improves first time fix rates
- Enables faster response time & higher productivity
Hear from eLogic industry veterans Mike Shields and Julie Marletta, who will be joined by Chris Cornett, Aftermarket Director for Aloi Materials Handling. Chris shares the story of how they’re making the journey to a full product lifecycle, creating an improved customer service experience, and gaining a future-proof service model.