Connected Product Services

Link equipment and devices to the apps that monitor and maintain them.

Through the secure Azure cloud-based IoT platform, you can connect to every product you make and sell, so you have the data to provide proactive service and predictive maintenance. This connectivity extends OEM capabilities to provide full lifecycle services to end-use customers.

Real-time monitoring and remote service capabilities are an expectation at every stage of the product lifecycle. With the right connectivity in place, you can meet that expectation, and monetize it. In fact, with more data you get incremental service and parts revenues opportunities. Furthermore, with direct access to the right data, you’ll always be first to the job (ahead of the competition), increasing satisfaction and loyalty over time. 

How it helps:

  • Collect real-time data on uptime, efficiency, parts reliability and consumables usage
  • Increase opportunities for after-market service and parts revenue
  • Inform and empower field techs for faster, more proactive service
  • Reduce parts warehousing costs through improved forecasting
  • Extend IoT capabilities and benefits to service providers

Whats included:

  • Azure IoT Suite -- market-leading cloud-based offering gives you confidence and security
  • Dynamics 365 for Field Service -- proven platform for field service connectivity
  • Machine Learning -- enables your models and responses to become smarter over time
  • Analytics -- actionable insights, specific to your unique KPIs and goals


(585) 506-4600